2015-2020 Chevrolet TAHOE Front Bumper Grille W/CHROME

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase, you may return it. Please see below for more information on our return policy.

Cancellation Fee

Credit card transaction fees aren't returned to you when we issue a refund. The transaction fees will be charged by Shopify which is nonrefundable for any conditions. Please, read Shopify Policy below:

https://www.shopify.com/legal/terms-payments-us

https://help.shopify.com/en/manual/orders/refund-cancel-order#refunding-an-order

RETURN PROCESS

All returns must be postmarked within Thirty (30) days of the delivery date. All returned items must be in new and unused condition, with all original tags and labels attached.

To return an item, please email customer service at info@goldensparkgroup.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging, and mail your return to the address indicated by our support team.

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

EXCEPTIONS

1- The following items cannot be returned or exchanged:
● Items that have already been opened and used.
● Items that have no apparent default.

2- Return Shipping Cost: Buyer will be responsible for returning shipping cost for no reason to return. The shipping cost will be dedicated from the amount of the refund.

3- For defective, damaged, or wrong-sent item: please contact us or email us at the customer service number, email below to arrange a refund or exchange.

Phone: (940) 373-0565
Email: info@goldensparkgroup.com

4- Items shipped via Freight Company: Items will be shipped with a freight company. Please, be sure you provide a correct and reachable phone number as it is the only why for the freight agent to contact you to arrange a date and time for delivery. Also, be your address has enough space for the delivery truck to enter your community

A RECIPIENT SHOULD BE PRESENT AND ALL DELIVERY IS SIGNATURE REQUIRED.

Before you sign, INSPECT THE GOODS FIRST, then sign the POD (Proof of Delivery). If there is any damage during the shipping, do not accept the package.

After signing for the package, any damages that may occur are CUSTOMER'S RESPONSIBILITY, and a refund can't be claimed.

CANCELLATIONS/MODIFICATIONS

We process our orders very quickly and unfortunately cannot typically make changes after an order has been placed. If you want to cancel or make any updates regarding your order please contact us at info@goldensparkgroup.com to see if a modification can be made.

Note: Please note that a standard transaction fee might be non-refundable.

REFUNDS

A customer can only request a refund in the event of defaults in the delivered item. In that case, the customer will need to provide pictures or videos to support the claim.

Refunds are not considered in the event the customer:

1. Made a mistake when ordering the goods for instance (including but not limited to) wrong model selection, wrong quantity selection, mistake in the nature of the goods.
2. Cancels the order after the purchase has been finalized and paid on the platform.

To be eligible for a refund, you must return your order. Once your return is received and inspected, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 2-7 business days.

Note: Shipping fees (if any) and transaction fees are non-refundable.

SHIPPING ESTIMATES

During transportation, accidents can happen. You can rest assured that we are here for you. If you received a damaged item, please report to info@goldensparkgroup.com within 48 hours of receipt with a photo that shows the damage of your product(s). Please include your order number in the email.

Note:

1. We are not responsible for any damage caused to the product due to incorrect use.
2. Shipping fees (if any) and transaction fees are non-refundable.

SHIPPING COSTS

You will be responsible for paying for the shipping costs when returning your item. Shipping costs are non-refundable. Using a tractable shipping service is mandatory - if you do not use a tractable shipping service, we will not be able to proceed with the refund.

WRONG ADDRESS

Please note that if the package doesn’t reach you after providing a wrong or incomplete address, we will not be held accountable and will not be able to offer a full refund of your order amount – you are responsible for providing clear and correct shipping & billing information upon placing an order. In these situations, we are able to reship the item back to you, but only if you cover the shipping costs.

For Items shipped with Freight such as Hoods, Bumpers, and Radiator Supports

Please, be sure your address has not had limited access and has enough space for the delivery truck to enter your community, if your address has limited access, an additional fee (which is CUSTOMER'S RESPONSIBILITY) will be subject to charge.

A RECIPIENT SHOULD BE PRESENT AND ALL DELIVERY IS SIGNATURE REQUIRED.

Before you sign, INSPECT THE GOODS FIRST, then sign for receipt. If there is any damage during the transport process, do not accept the package.

After signing for the package, any damages that may occur are CUSTOMER'S RESPONSIBILITY, and a refund can't be claimed.

If you have any further questions, please contact info@goldensparkgroup.com

Golden Spark Group LLC RETURN and PRIVACY POLICY

Cancellation Fee

Credit card transaction fees aren't returned to you when we issue a refund. The transaction fees will be charged by Shopify which is nonrefundable for any conditions. Please, read Shopify Policy below:

https://www.shopify.com/legal/terms-payments-us

https://help.shopify.com/en/manual/orders/refund-cancel-order#refunding-an-order

PRIVACY POLICY

What information do we collect from our merchants’ customers and why?

• We collect our merchants’ customers’ name, email, shipping and billing address, payment details, company name, phone number, IP address, information about orders you initiate, information about the Shopify-supported merchant stores that you visit, and information about the device and browser you use.
  • We use this information to provide our merchants with the Services, including supporting and processing orders, risk and fraud screening, authentication, and payments. We also use this information to improve our Services.
  • If you opt into Shopify Pay, we store and use this information to pre-fill your checkout information. We additionally use this information to help customize and improve your experience when you visit a merchant store by presenting to you goods and service that are more likely to be of interest to you.
• We use some of the personal information you provide us to conduct some level of automated decision-making -- for example, we use certain personal information (for example, IP addresses or payment information) to automatically block certain potentially fraudulent transactions for a short period of time.

When do we collect this information?

• We collect this information when you use or access a store that uses our Services, such as when you visit a merchant’s site, place an order or sign up for an account on a merchant’s site.
• We also collect this information when you opt into Shopify Pay, or use Shopify Pay to pre-fill your checkout information.
• Additionally, we partner with third parties who provide us information about our merchants’ customers, for example, to help us screen out merchants associated with fraud.

When and why do we share this information with third parties?

• Shopify works with a variety of third parties and service providers to help provide our merchants with the Services and we may share personal information with them to support these efforts.
• We may also share your information in the following circumstances:
  • to prevent, investigate, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of our Terms of Service or any other agreement related to the Services, or as otherwise required by law.
  • If the merchant whose store you visit or access directs us to transfer this information (for example, if they enable a third party app that accesses customer personal information).
  • to conform to legal requirements, or to respond to lawful court orders, subpoenas, warrants, or other requests by public authorities (including to meet national security or law enforcement requirements).
• Personal information may also be shared with a company that acquires our business or the business of a merchant whose store you visit or access, whether through merger, acquisition, bankruptcy, dissolution, reorganization, or other similar transaction or proceeding.
• Shopify is responsible for all onward transfers of personal information to third parties in accordance with the EU-U.S. Privacy Shield Framework, the Swiss-U.S. Privacy Shield Framework, and Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA).

What information do we collect and why?

• As you visit or browse the Shopify websites, we collect information about the device and browser you use, your network connection, your IP address, and information about the cookies installed on your device. We also collect personal information submitted by you via any messaging feature available from any of our websites (“Messaging Feature”).
• We may also receive personal information when you purchase tickets or make other requests to Shopify via any of our websites.
• From telephone support users, we collect your phone number, call audio, and other personal information you provide us during our call. Pursuant to our Terms of Service, we may request additional documentation from you during our call to verify your identity.
• From chat support users, we collect your name, email address, information about the device and browser you use, your network connection, your IP address, chat transcript, and other personal information you provide us during our chat. Pursuant to our Terms of Service, we may request additional documentation from you during our chat to verify your identity.
• From forum users, we collect your name, email address, website URL, and other personal information you may post.

We use this information to verify your account, to provide and enhance our Services (including supporting or servicing your account, if applicable), and answer any questions you may have.

When do we collect this information?

• We collect this information when you visit the Shopify websites, use Services offered on our websites or engage with us either by email, web form, instant message, phone, or post content on or through our websites (including forums, blogs and via any Messaging Feature). We also collect any additional information that you might provide to us.

For how long do we retain your personal information?

• In general, we keep your personal information throughout your relationship with us. For merchants, this means we will keep your information as long as you maintain a store on your platform. For partners, this means we will keep your information until you inform us that you wish to terminate your partner relationship with us. For our merchants’ customers, we generally process your information solely as a data processor on behalf of our merchants, and it is up to the merchant to determine how long they will store your information in our systems.
• Shopify acts as a data processor on behalf of our merchants, except where personal data of merchants’ customers is used for the purposes specified for us in Section 3 ‘What do we use this data for?’ Purposes include for risk and fraud screening.
• Once you terminate your relationship with us, we generally will continue to store archived copies of your personal information for legitimate business purposes such as to defend a contractual claim or for audit purposes and to comply with the law, except when we receive a valid erasure request, or, if you are a merchant, you terminate your account and your personal information is purged pursuant to our standard purge process.
• If you use Shopify Pay, we keep your information as long as your Shopify Pay account remains active. If you would like to delete your Shopify Pay account, and for us to delete all of your personal information stored in connection with that account, please use the “Opt Out” toolbar at the bottom of our Shopify Pay website.
• We will continue to store anonymous or anonymized information, such as website visits, without identifiers, in order to improve our Services.

What we don’t do with your personal information

• We do not and will never share, disclose, sell, rent, or otherwise provide personal information to other companies (other than to specific Shopify merchants you are interacting with, or to third-party apps or service providers being used by the merchants you are interacting with) for the marketing of their own products or services.
• If you are a merchant using Shopify’s Services, we do not use the personal information we collect from you or your customers to independently contact or market to your customers. However, Shopify may contact or market to your customers if we obtain their information from another source, such as from the customers themselves (for example, if they use Shopify consumer-facing services like Arrive or Shopify Pay).

How do we keep your personal information secure?

• We follow industry standards on information security management to safeguard sensitive information, such as financial information, intellectual property, employee details and any other personal information entrusted to us. Our information security systems apply to people, processes, and information technology systems on a risk management basis.
• We perform annual audits to ensure our handling of your credit card information aligns with industry guidelines. We are certified as a PCI DSS Level 1 compliant service provider, which is the highest level of compliance available, and our platform is audited annually by a third-party qualified security assessor.
• No method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, we cannot guarantee the absolute security of your personal information.