Return & Refund Policy

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase, you may return it. Please see below for more information on our return policy.

Cancellation Fee

Credit card transaction fees aren't returned to you when we issue a refund. The transaction fees will be charged by Shopify which is nonrefundable for any conditions. Please, read Shopify Policy below:

https://www.shopify.com/legal/terms-payments-us

https://help.shopify.com/en/manual/orders/refund-cancel-order#refunding-an-order

RETURN PROCESS

All returns must be postmarked within Thirty (30) days of the delivery date. All returned items must be in new and unused condition, with all original tags and labels attached.

To return an item, please email customer service at info@goldensparkgroup.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging, and mail your return to the address indicated by our support team.

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

EXCEPTIONS

1- The following items cannot be returned or exchanged:
● Items that have already been opened and used.
● Items that have no apparent default.

2- Return Shipping Cost: Buyer will be responsible for returning shipping cost for no reason to return. The shipping cost will be dedicated from the amount of the refund.

3- For defective, damaged, or wrong-sent item: please contact us or email us at the customer service number, email below to arrange a refund or exchange.

Phone: (940) 373-0565
Email: info@goldensparkgroup.com

4- Items shipped via Freight Company: Items will be shipped with a freight company. Please, be sure you provide a correct and reachable phone number as it is the only why for the freight agent to contact you to arrange a date and time for delivery. Also, be your address has enough space for the delivery truck to enter your community

A RECIPIENT SHOULD BE PRESENT AND ALL DELIVERY IS SIGNATURE REQUIRED.

Before you sign, INSPECT THE GOODS FIRST, then sign the POD (Proof of Delivery). If there is any damage during the shipping, do not accept the package.

After signing for the package, any damages that may occur are CUSTOMER'S RESPONSIBILITY, and a refund can't be claimed.

CANCELLATIONS/MODIFICATIONS

We process our orders very quickly and unfortunately cannot typically make changes after an order has been placed. If you want to cancel or make any updates regarding your order please contact us at info@goldensparkgroup.com to see if a modification can be made.

Note: Please note that a standard transaction fee might be non-refundable.

REFUNDS

A customer can only request a refund in the event of defaults in the delivered item. In that case, the customer will need to provide pictures or videos to support the claim.

Refunds are not considered in the event the customer:

Made a mistake when ordering the goods for instance (including but not limited to) wrong model selection, wrong quantity selection, mistake in the nature of the goods.
Cancels the order after the purchase has been finalized and paid on the platform.

To be eligible for a refund, you must return your order. Once your return is received and inspected, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 2-7 business days.

Note: Shipping fees (if any) and transaction fees are non-refundable.

SHIPPING ESTIMATES

During transportation, accidents can happen. You can rest assured that we are here for you. If you received a damaged item, please report to info@goldensparkgroup.com within 48 hours of receipt with a photo that shows the damage of your product(s). Please include your order number in the email.

Note:

We are not responsible for any damage caused to the product due to incorrect use.
Shipping fees (if any) and transaction fees are non-refundable.

SHIPPING COSTS

You will be responsible for paying for the shipping costs when returning your item. Shipping costs are non-refundable. Using a tractable shipping service is mandatory - if you do not use a tractable shipping service, we will not be able to proceed with the refund.

WRONG ADDRESS

Please note that if the package doesn’t reach you after providing a wrong or incomplete address, we will not be held accountable and will not be able to offer a full refund of your order amount – you are responsible for providing clear and correct shipping & billing information upon placing an order. In these situations, we are able to reship the item back to you, but only if you cover the shipping costs.

For Items shipped with Freight such as Hoods, Bumpers, and Radiator Supports

Please, be sure your address has not had limited access and has enough space for the delivery truck to enter your community, if your address has limited access, an additional fee (which is CUSTOMER'S RESPONSIBILITY) will be subject to charge.

A RECIPIENT SHOULD BE PRESENT AND ALL DELIVERY IS SIGNATURE REQUIRED.

Before you sign, INSPECT THE GOODS FIRST, then sign for receipt. If there is any damage during the transport process, do not accept the package.